FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

You can log on to our website: www.palden.in or place orders via Instagram (direct message). In case of any assistance required, please call/whatsapp us on +91 7715007159. We can also be contacted via email at [email protected]

CAN I CUSTOMIZE AN ORDER?

Yes, customization is possible for minor adjustments. For any customization request, we request you to contact us at +91 7715007159 or email us at [email protected]

HOW DO I KNOW MY SIZE?

We refer to our standard size chart as displayed on the product page. In case of any questions regarding the size chart, feel free to contact us at [email protected]

HOW DO I MAKE THE PAYMENT?

Payments can be made through Google Pay & Direct Bank Transfers. 

Please contact our team at +91 7715007159 or email us at [email protected] in case you wish to make payments through netbanking or cash.

WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?

As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.

ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?

All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our Site, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

WHAT ARE YOUR DELIVERY OPTIONS?

We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience.

WHAT IF I ORDER MULTIPLE PRODUCTS?

If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready. 

HOW DO I TRACK MY ORDER?

We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us.

WHAT DO I DO IF I DON’T LIKE MY PRODUCT. IS THERE A REFUND POLICY?

In case your are unhappy with our product, please get in touch with us at [email protected] Our team will constantly be in touch with you to help you with your product. However, we have a no refund/cancellation policy.

I NEED HELP WITH PLACING AN ORDER OR DECIDING WHAT TO BUY? 

In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 7715007159 or email us at [email protected]

 

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